• No products in the cart.
CART Total:$0.00
 

Customer Service

THE PROCESS AFTER AN ORDER IS SUBMITTED

WE ARE DILIGENTLY WORKING ON YOUR REQUEST AND WILL SEND YOU A CONFIRMATION OF YOUR ORDER TO THE E-MAIL ADDRESS WHICH YOU PROVIDED US.  WE WILL NOTIFY YOU VIA EMAIL ONCE YOUR ORDER HAS SHIPPED AND PROVIDE YOU WITH TRACKING DETAILS.

SHIPPING INFORMATION AND OPTIONS – U.S.

ORDERS SHIP FROM KNOXVILLE, TN. OUR CURRENT ORDER PROCESSING TIME IS APPROXIMATELY 1-5 BUSINESS DAYS FOR IN-STOCK MERCHANDISE..

DURING THIS PROCESSING TIME, YOUR ONLINE ORDER IS TRANSMITTED TO OUR FULFILLMENT CENTER AND PROCESSED FOR SHIPMENT AS QUICKLY AS POSSIBLE.  BUSINESS DAYS ARE DEFINED AS MONDAY THROUGH FRIDAY AND EXCLUDE US HOLIDAYS.

ORDERS WITH SHIP-TO ADDRESSES WITHIN THE U.S. WILL BE SHIPPED VIA UPS OR USPS*.

UPS TRANSIT & DELIVERY TIMELINES: REMEMBER THAT ORDERS TAKE 1-5 BUSINESS DAYS TO PROCESS BEFORE THEY ARE SHIPPED. ESTIMATED TRANSIT TIMES BELOW APPLY AFTER THE ORDER IS SHIPPED AND DO NOT INCLUDE THE PROCESSING TIME AT OUR FULFILLMENT CENTER.

DELIVERY TIMES VARY DEPENDING ON THE UPS AND USPS SERVICE IN YOUR LOCATION BUT ARE TYPICALLY ANYTIME BEFORE END OF DAY.

UPS

  • NEXT DAY AIR: 1 BUSINESS DAY IN TRANSIT
  • 2ND DAY AIR: UP TO 2 BUSINESS DAYS IN TRANSIT
  • GROUND: 1-5 BUSINESS DAYS IN TRANSIT

USPS

  • EXPRESS: 1 BUSINESS DAY IN TRANSIT
  • PRIORITY: 2-4 BUSINESS DAYS IN TRANSIT

*ORDERS GOING TO PO BOXES, MILITARY, AND APOS MUST BE SHIPPED WITH USPS.

SHIPPING RATES ARE CALCULATED BASED ON TOTAL WEIGHT AND DIMENSIONS OF THE ITEM(S) ORDERED AND THE ZIP/POSTAL CODE OF WHERE THE ORDER IS BEING SHIPPED TO. NOTE: OVERSIZED ITEMS ARE SUBJECT TO ADDITIONAL SHIPPING/ FEES.

PRE-SALE ORDERS BEGIN PROCESSING AS SOON AS THE ITEM IS IN STOCK AND FULLY RECEIVED. YOU CAN EXPECT YOUR ORDER TO SHIP 1-5 BUSINESS DAYS AFTER THE ITEM IS RECEIVED IN STOCK.

CERTAIN ITEMS (WHICH REQUIRE SPECIAL PREPARATION FOR SHIPMENT, SUCH AS FINE ART PIECES OR SKATEBOARD DECKS) MAY REQUIRE A LONGER PROCESSING TIME. IN THESE CASES, WE WILL MAKE EVERY EFFORT TO REFLECT THIS EXCEPTION WITH A NOTICE IN THE PRODUCT DESCRIPTION PAGE.

WE WANT TO ENSURE THAT YOUR ORDER IS SHIPPED TO YOU AS QUICKLY AS POSSIBLE.  IF YOU WOULD LIKE TO CHECK THE STATUS OF YOUR ORDER, PLEASE SEE “TRACK ORDER” INSTRUCTIONS BELOW.

PLEASE NOTE THAT AS OF JANUARY 1, 2011, SHIPPING RATES AND FUEL SURCHARGES HAVE GONE UP, CAUSING AN INCREASE IN SHIPPING COSTS.

 

 

SHIPPING INFORMATION AND OPTIONS – OUTSIDE THE US.

OUR INTERNATIONAL CUSTOMERS ARE VERY IMPORTANT TO US. WE ARE PROUD TO BE SERVING CUSTOMERS WORLDWIDE TO AREAS THAT OUR SHIPPING PROVIDERS SERVICE. PLEASE KEEP IN MIND THAT THE ITEMS IN THE SHIPMENT MUST NOT BE PROHIBITED BY EMBARGO OR NATIONAL/INTERNATIONAL RESTRICTIONS.

WE DO NOT CURRENTLY OFFER SERVICE TO THE FOLLOWING REGIONS: AFGHANISTAN, ALAND ISLANDS, ALBANIA, ALGERIA, ANDORRA, ANGOLA, ANTARCTICA, ANTIGUA AND BARBUDA, AZERBAIJAN, BELARUS, BENIN, BHUTAN, BOLIVIA, BOSNIA AND HERZEGOVINA, BOTSWANA, BOUVET ISLAND, BRITISH INDIAN OCEAN TERRITORY, BVI, BRUNEI, BULGARIA, BURKINA FASO, BURUNDI, CAMBODIA, CAPE VERDE, CENTRAL AFRICAN REPUBLIC, CHAD, CHRISTMAS ISLAND, COCOS ISLANDS, COMOROS, CONGO, COOK ISLANDS, COTE D’IVOIRE, CUBA, DJIBOUTI, DOMINICA, EQUATORIAL GUINEA, ERITREA, ETHIOPIA, FALKLAND ISLANDS, FRENCH GUIANA, FRENCH POLYNESIA, FRENCH SOUTHERN TERRITORIES, GABON, GAMBIA, GEORGIA, GHANA, GUADELOUPE, GUINEA, GUINEA-BISSAU, GUYANA, HEARD ISLANDS AND MCDONALD ISLANDS, HONG KONG, INDONESIA, IRAN, IRAQ, ISLE OF MAN, KAZAKHSTAN, KENYA, KIRIBATI, KYRGYZSTAN, LAOS, LATVIA, LEBANON, LESOTHO, LIBERIA, LIBYA, LIECHTENSTEIN, LITHUANIA, MACEDONIA, MADAGASCAR, MALAWI, MALAYSIA, MALDIVES, MALI, MARSHALL ISLANDS, MAURITANIA, MAURITIUS, MAYOTTE, MICRONESIA, MOLDOVA, MONGOLIA, MONTENEGRO, MONTSERRAT, MOZAMBIQUE, MYANMAR, NAMIBIA, NAURU, NEW CALEDONIA, NIGER, NIGERIA, NIUE, NORFOLK ISLAND, NORTHERN MARIANA ISLANDS, NORTH KOREA, OMAN, PAKISTAN, PALAU, PALESTINIAN TERRITORIES, PANAMA, PAPUA NEW GUINEA, PHILIPPINES, PITCAIRN ISLANDS, QATAR, REUNION, RWANDA, SAINT HELENA, SAINT KITTS AND NEVIS, SAINT PIERRE AND MIQUELON, SAMOA, SAO TOME AND PRINCIPE, SENEGAL, SERBIA, SEYCHELLES, SIERRA LEONE, SINGAPORE, SOLOMON ISLANDS, SOMALIA, SOUTH GEORGIA AND THE SOUTH SANDWICH ISLANDS, SOUTH KOREA, SUDAN, SURINAME, SVALBARD AND JAN MAYEN, SWAZILAND, SYRIA, TAJIKISTAN, TANZANIA, TIMOR-LESTE, TOGO, TOKELAU, TONGA, TURKMENISTAN, TUVALU, UGANDA, UKRAINE, UZBEKISTAN, WALLIS AND FUTUNA, WESTERN SAHARA, YEMEN, ZAMBIA, ZIMBABWE. WE APOLOGIZE FOR THIS INCONVENIENCE AND WE HOPE TO BE ABLE TO OFFER SERVICES TO THESE PARTS OF THE WORLD IN THE NEAR FUTURE.

INTERNATIONAL ORDERS WILL BE SHIPPED VIA DHL SERVICE OR XPO AND WILL BE DELIVERED BY THE DESTINATION COUNTRY’S POSTAL SERVICE. INTERNATIONAL DELIVERY TIMES AVERAGE 4-10 BUSINESS DAYS ONCE SHIPPED (PLEASE ALLOW UP TO 5 DAYS FOR ORDER PROCESSING BEFORE THE ITEM SHIPS), BUT WILL DEPEND ON THE DESTINATION COUNTRY AND CAN BE DELAYED IN CUSTOMS. DEPENDING ON THE DESTINATION COUNTRY, ORDERS COULD TAKE UP TO 3-4 WEEKS. PLEASE BE AWARE THAT WE ARE NOT RESPONSIBLE FOR PRODUCTS CONFISCATED BY THE LEGAL AUTHORITIES OF YOUR COUNTRY OR STATE; WE ADVISE YOU TO CHECK YOUR LOCAL CUSTOMS OFFICE REGARDING IMPORT LAWS IN ADVANCE, BEFORE ORDERING, IF YOU SUSPECT THAT YOUR COUNTRY BANS ANY PRODUCTS.

THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING CHARGES FOR ANY INTERNATIONAL ORDERS THAT ARE REFUSED UPON DELIVERY.

PLEASE NOTE THAT OVERSIZED ITEMS OR ITEMS THAT ARE HEAVIER IN WEIGHT MAY BE RESTRICTED TO DELIVERY TO THE CONTINENTAL US ONLY DUE TO INTERNATIONAL CARRIER RESTRICTIONS. WE APOLOGIZE FOR THIS INCONVENIENCE, AND ARE HOPING TO OFFER EXPANDED SERVICES IN THE NEAR FUTURE.

INTERNATIONAL SHIPPING DUTIES AND TAXES

ORDERS SHIPPING TO DESTINATIONS OUTSIDE THE UNITED STATES MIGHT INCUR IMPORT FEES AND DUTIES & TAXES THAT ARE NOT REFLECTED IN OUR PRICES. IF DUTIES AND TAXES ARE IMPOSED ON YOUR ORDER, THEY ARE DUE AT TIME OF DELIVERY. PLEASE CONSULT YOUR LOCAL CUSTOMS OFFICE FOR MORE DETAILS ABOUT YOUR COUNTRY’S DUTIES AND TAXES.

PER THE TERMS OF OUR RETURN POLICY, PLEASE NOTE THAT SHIPPING ARRANGEMENTS AND COSTS INCURRED TO RETURN ITEMS ARE THE CUSTOMER’S RESPONSIBILITY.

RETURNS

WE SINCERELY HOPE THAT YOU ENJOY YOUR PURCHASE; HOWEVER, IF YOU WOULD LIKE TO RETURN YOUR MERCHANDISE, WE WILL GLADLY HELP YOU WITH THE PROCESS. PLEASE REVIEW THE GUIDELINES BELOW PRIOR TO YOUR RETURN TO ENSURE THAT YOUR MERCHANDISE IS ELIGIBLE FOR A RETURN/REFUND.

RETURN GUIDELINES

  • MERCHANDISE MUST BE RETURNED WITHIN 30 DAYS OF THE DATE THAT IT WAS RECEIVED
  • MERCHANDISE RETURNED MUST BE IN NEW/UNUSED CONDITION
  • WE ARE UNABLE TO ACCEPT RETURNS ON WASHED, WORN, AND/OR ABUSED ITEMS
  • WE ARE UNABLE TO ACCEPT RETURNS ON CDS, DVDS, VINYL RECORDS AND/OR CLEARANCE/SALE ITEMS AT THIS TIME
  • WE ARE UNABLE TO ACCEPT RETURNS ON “INTIMATES” SUCH AS BOY SHORTS, DUE TO THE NATURE OF THE PRODUCT.
  • SHIPPING COST & SHIPPING SALES TAX INCURRED FOR RETURNS ARE NON REFUNDABLE AND WITHIN THE CUSTOMER’S RESPONSIBILITY
  • ORDERS PLACED WITH PAYPAL WILL HAVE SEPARATE CREDITS FROM ORDERS USING CREDIT CARDS

MAILING RETURNS

PLEASE FIRST CONTACT OUR CUSTOMER SERIVCE TEAM FOR MORE INFO: ORDERS@COURTNEYHANSEN.COM

RETURNS WILL BE SHIPPED AT THE BUYERS EXPENSE TO:

ET MOTORGEAR
641 BARBROW LANE
KNOXVILLE, TN 37932

REFUNDS

REFUNDS WILL BE CREDITED TO YOUR ACCOUNT WITHIN APPROXIMATELY 10 BUSINESS DAYS FROM THE DATE THE RETURN IS RECEIVED BY ET MOTORGEAR / COURTNEY HANSEN / AUTO ANGEL . THE CREDIT MAY BE REFLECTED TO YOUR ACCOUNT ON YOUR NEXT STATEMENT DEPENDING ON THE ISSUING BANK AND/OR BILLING CYCLE.

TO PROCESS YOUR REFUND, PLEASE MAIL YOUR ITEM(S) TO OUR WAREHOUSE AT:

ET MOTORGEAR
641 BARBROW LANE
KNOXVILLE, TN 37932

PLEASE INCLUDE A NOTE SPECIFYING THE FOLLOWING:

1) YOUR ORIGINAL ORDER NUMBER
2) THE NATURE OF YOUR RETURN (REQUESTED REFUND)

ONCE OUR WAREHOUSE RECEIVES YOUR ITEM(S), YOUR REFUND FOR THE FULL VALUE OF THE MERCHANDISE WILL BEGIN PROCESSING.

EXCHANGE POLICY

MERCHANDISE SHOULD BE IN LIKE-NEW CONDITION, UNUSED, UNWASHED. WE RESERVE THE RIGHT TO NOT ACCEPT ANY RETURNS AT OUR DISCRETION. TO PROCESS YOUR EXCHANGE, PLEASE SEND AN EMAIL TO ORDERS@COURTNEYHANSEN.COM

PLEASE INCLUDE A NOTE SPECIFYING THE FOLLOWING:

1) YOUR ORIGINAL ORDER NUMBER (ON YOUR ORDER EMAIL)
2) THE NATURE OF YOUR RETURN (REQUESTED EXCHANGE FOR SPECIFIC SIZE)
3) A RETURN ADDRESS FOR YOUR NEW ITEM(S) TO BE SENT TO

WE WILL REPLY WITHIN 72 HOURS WITH A ONCE OUR WAREHOUSE RECEIVES YOUR ITEM(S), YOUR EXCHANGE WILL BE PROCESSED WITHIN 7-10 BUSINESS DAYS.

DAMAGED GOODS

DEFECTIVE AND/OR DAMAGED MERCHANDISE DUE TO SHIPPING MUST BE REPORTED TO ONE LIVE MEDIA WITHIN 30 DAYS OF PURCHASE, AND PRE AUTHORIZED FOR RETURN TO BE CONSIDERED ELIGIBLE FOR A REFUND. PLEASE CONTACT CUSTOMER SERVICE TO OBTAIN AUTHORIZATION AND A PRE-PAID SHIPPING LABEL TO COVER RETURN EXPENSES. A REFUND OF THE ORIGINAL PRODUCT COST, TAXES, AND PRO-RATED SHIPPING CHARGES WILL BE PROCESSED WITHIN 10 BUSINESS DAYS FROM THE DATE THAT THE DAMAGED/DEFECTIVE GOODS ARE RECEIVED AT ET MOTORGEAR C/O COURTNEY HANSEN/ AUTO ANGEL.

PRE-SALES

FOR ITEMS THAT ARE SOLD ON PRE-ORDER STATUS, YOUR ACCOUNT WILL BE CHARGED AT THE TIME THAT YOUR ORDER IS PLACED; IF THE ORDER CANNOT BE FULFILLED WITHIN A FEW WEEKS OF THE ADVERTISED DATE, YOUR ACCOUNT WILL BE CREDITED IN FULL. IF YOU CHOOSE TO CANCEL YOUR ORDER BEFORE IT SHIPS, YOUR ACCOUNT WILL BE CREDITED IN FULL. PLEASE CONTACT CUSTOMER SERVICE IF THE CREDIT HAS NOT BEEN RECEIVED. IF YOU CHOOSE TO CANCEL YOUR ORDER AFTER IT HAS BEEN SHIPPED, PLEASE FOLLOW THE RETURN POLICY AND GUIDELINES ABOVE.

BUNDLES

FOR ITEMS THAT ARE SOLD AS PART OF A BUNDLE SET, WE ARE UNABLE TO ACCEPT PARTIAL RETURNS OF THE ITEMS IN THE BUNDLE AT THIS TIME, EXCEPT IN THE CASE OF A DAMAGED OR DEFECTIVE PRODUCT. IF YOU WISH TO MAKE A RETURN, ALL OF THE BUNDLE ITEMS MUST BE RETURNED TOGETHER, IN ACCORDANCE WITH THE RETURN POLICY OUTLINED ABOVE.

RETURN POLICY FOR ITEMS PURCHASED AT AN EVENT

AT THIS TIME WE ARE UNABLE TO OFFER RETURNS OR EXCHANGES FOR CONCERT/EVENT MERCHANDISE PURCHASED AT AN EVENT. CONCERT/EVENT MERCHANDISE PURCHASES ARE FINAL; HOWEVER, WE CARE ABOUT YOUR SATISFACTION. YOU MAY CONTACT CUSTOMER SERVICE VIA EMAIL WITH DETAILS REGARDING YOUR PURCHASE FOR POSSIBLE ALTERNATIVES IF YOUR PRODUCT IS DEFECTIVE.

Share this on your favorite Social Network!